Privacy & Security

Privacy Policy
Last Updated: 6/27/2011

Your Privacy Is Not for Sale
Simply put, we do not and will not sell your personally identifiable information to anyone, for any reason.

The HTC Online Store is committed to protecting your privacy and providing a secure shopping environment. We use the personal information you supply to process your order and make your shopping experience more enjoyable. By using the latest in secure transaction technologies and practicing a strict privacy policy, the HTC Online Store strives to protect your personal information. Read on for details.

The HTC Online Store (through LetsTalk.com) has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at http://www.shopamerica.htc.com/about/contact1.htm. If you are not satisfied with our response you can contact TRUSTe here.

What kind of information do we collect?
We collect information at several stages during your interaction with the HTC Online Store. When you first enter our site, we note your IP address in connection to your shopping cart and to help with administrating the site. As you browse the site, we record your zipcode via a cookie so we can serve more location specific information on your next visit. (Learn more about cookies)

When you buy a product, you give us contact and shipping information (like your name, address, phone number, e-mail address, etc.) and credit information like Social Security number, date of birth, credit card and driver's license identification, if your order contains products that need to be activated by a carrier. We use this information to process and fulfill your order and to protect you from false purchases made in your name.

What if I am reluctant to provide information online?
Not a problem, you may contact Customer Service and give them your information through fax or via the telephone. If you elect not to provide the information necessary for a service contract, you may choose to acquire a pre-paid service agreement.

What do you do with the information?
Your contact and shipping information is given to the carriers providing your wireless service, the manufacturer making the product you purchase, the store you purchased from and Federal Express or UPS. We also work with service providers who provide services, including but not limited to web hosting, order processing and fulfillment, credit card clearance, data analysis, e-mailing and other services of an administrative nature. Your contact information is shared with such third parties exclusively for the purposes of providing such services. We require service providers to agree to use our customer data strictly for the purposes described above and to not use it for their own marketing purposes; however, we cannot be responsible for the privacy policies or practices of such third parties. From time to time, we may present offers to you from trusted third party partners. If you provide us with specific instruction and consent we will provide your information to these third parties.

The HTC Online Store uses your information to follow-up on your order and to provide you updated information on our company, products and services. Your service provider and manufacturer may also send you similar information.

We use third-party advertising companies to serve ads and collect information when you visit our website. These companies will NOT have access to or use any personally identifiable information (including your name, address, email address or telephone number) but will use other non-personal information about your visits to this and other websites in order to provide advertisements on this website, other sites, and other forms of media about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp.

Our site provides the opportunity to opt-in to receive mailings without purchasing from the HTC Online Store. All promotional newsletters have instructions on how to be removed from our mailing list or unsubscribe. Subscribers may also contact us via email. We do not collect email addresses of recipients of newsletters forwarded by the HTC Online Store subscribers.

If you prefer not to receive correspondence from the HTC Online Store, you may contact Customer Service with your request. If you elect not to receive information from the manufacturer of the product you bought or the service provider you selected, please note that in your correspondence. If you prefer NOT to provide personal information over the internet, please place your order directly through Customer Service through our "Order by Phone" link.

We are located at:
HTC Shop America National Fulfillment Center
6341 Boulevard 26
Suite 500
North Richland Hills, TX 76180

If you have placed an order with us we retain your order information for a minimum of one year. If you wish to change any of that information or request us to delete it, you may contact Customer Service by mail or email with your request. It may be necessary for us to retain your customer information for several months for chargeback purposes, should you cancel phone service with a carrier, but in any case we are able to, we will happily update or remove your data from our systems.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

HTC Online Store User Submitted Reviews & Blogs: We discourage you from entering any personal information and please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties of these forums. It is not required for you to submit personally identifiable information to enable you to submit a review and we are not responsible for the personally identifiable information you choose to submit in these forums.

If you choose to use our Refer a Friend service to tell a friend about our site, we will ask you for your friendís name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site to redeem their credit. The HTC Online Store stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend must opt-in to the program to participate, and you will not receive a credit unless they purchase a phone.

Your friend may contact us via email to request that we remove this information from our database or they may simply not opt-in to participate in the program.

Links to Other Sites
This website contains links to other sites that are not owned or controlled by the HTC Online Store. Please be aware that we, the HTC Online Store, are not responsible for the privacy practices of such other sites. Please be aware that some sites may have the look and feel of our site.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

If we decide to change the essense of our privacy policy we will post a prominent notice of those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use usersí personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days.

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Security

Why shopping with LetsTalk.com is safe. LetsTalk.com has implemented multiple levels of web site security to ensure a safe online shopping environment. We use a secure server, have received SSL secure server certification, practice credit card encryption, do not store Credit card verification numbers and have our site scanned monthly by an external source.

Secure Web Server
In keeping with the highest standards of safety, LetsTalk.com's secure server protects web pages that request or display a customer's personal information.

SSL Secure Server Digicert Certificate
LetsTalk.com has received a Secure Server Certificate issued by Digicert ensuring that a user's order will be completely private and secure.

Encryption
LetsTalk.com customer credit card information is processed using the highest bit encryption available.

CVN Not Stored
LetsTalk is contributing to preserving a safe environment for online credit card use by never storing the CVN numbers printed on credit cards.

Certified & Scanned by Ambiron
LetTalk.com has received certification issued by Ambiron that states that the LetsTalk site is safe for online shoppers. Ambiron performs scheduled scanning every month to ensure that the LetsTalk site remains a safe shopping environment.

In addition to technical security, we do not share data with other organizations. See our Privacy Policy.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, LetsTalk.com will cover the entire liability for you, up to the full $50.00. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at LetsTalk.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

For more detailed information about our security measures, contact customer service.

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Cookies
Cookies are small text files sent to your computer when you visit certain web pages. They are stored on your computer's hard drive and keep track of various data such as what you have in your shopping cart and the zip code you have entered.

Although LetsTalk cookies cannot harm your computer and do not contain any personal or private information we understand certain users have a mistrust of them. Therefore, we recently made changes to the way our site uses them. It is no longer necessary to enable permanent cookies (if your browser allows you this level of detail), but you will need to allow session cookies.

How to enable session cookies:
(If you do not know your browser version, click on help in your browser menu and then click the About... option)

Microsoft Internet Explorer 7.0 or 8.0
Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
Double-click the Internet Options icon
Click the Privacy tab.
Click the Advanced button.
To edit the default settings (which do allow permanent cookies) check the box that reads "Override Automatic Cookie Handling".
This will allow you to set First & Third Party cookie handling. (For LetsTalk.com you may set any option you want to here, including Blocking Cookies.)
You must check the box that reads, "Always allow session cookies".

Microsoft Internet Explorer 6.0
Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
Click the Advanced button.
To edit the default settings (which do allow permanent cookies) check the box that reads "Override Automatic Cookie Handling".
This will allow you to set First & Third Party cookie handling. (For LetsTalk.com you may set any option you want to here, including Blocking Cookies.)
You must check the box that reads, "Always allow session cookies".

Mozilla Firefox 3.0, 3.5, 3.6
Select Tools -> Options and click on "Privacy" in the list on the left.
Set 'Firefox will': to Use custom settings for history.
Check the box next to Accept cookies from sites to enable cookies, or uncheck it to disable them.
Click OK.

Mozilla Firefox 1.8
Select Tools -> Options and click on "Privacy" in the list on the left.
Select the "Cookies" tab which will expand the view for Cookies
Beneath "Allow sites to set cookies" also check the box "for the originating website only"
You may also change the default setting for Keep Cookies from "until they expire" -> "until I close Firefox".
Click OK

Chrome 8.0, 9.0, 10.0
Click the Tools menu.
Select Options.
Click the Under the Hood tab.
Click Content settings in the 'Privacy' section.
Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

Safari 5.0
Choose Preferences from the Safari menu -> Security. Select Never if you don't want to store any cookies on your computer. This may prevent you from using some websites.
Click Always to accept and remember all cookies
Click "Only from sites you navigate to" to prevent storing cookies that come from websites other than those you open.
To see the cookies you have accepted, click Show Cookies. You can then remove cookies.

All other browsers

Please consult your documentation or online help files.

iFrames

iFrames are frames that can be integrated anywhere into the html of a page and are less constrictive to use than traditional html frames. iFrames are used in various places on the Letstalk site. If you received an error message regarding iFrames, your browser may be configured to disallow display. MacAfee Security defaultly disables the display of iFrames.

There is nothing unsafe or questionable regarding our use of iFrames. To have full site functionality you should enable them. If you choose to modify that setting, follow the instructions below.

In Internet Explorer, V6
Click tools > Security > Internet
Click "Custom Level"
Select "Launching programs and files in an IFRAME" > enable

For Firefox
In the browser window in the URL, type "about:config" > browser.frames.enabled"
Double click it and set it true

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Quick Links
Cookies
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iFrames
Enabling floating frames

Security
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